Privacy Policy

1. About Us

Prime Reach Digital ("we", "our", "us") is a digital marketing agency based in Melbourne, Victoria, Australia. We are committed to protecting your personal information and handling it in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

• Full name
• Business name
• Email address
• Phone number
• Any additional information you provide through our contact or enquiry forms

3. How We Collect Information

We collect information when you:

• Submit an enquiry or contact form on our website
• Contact us directly via phone or email
• Engage with us through our social media channels

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide our services
• Send you relevant information about our services
• Improve our website and service offerings
• Comply with legal obligations

We will never sell, rent, or trade your personal information to third parties.

5. Third Party Services

Our website uses the following third party services which may process your data:

• Formspree — processes form submissions
• Vercel — hosts our website
• Google Analytics — analyses website traffic
• Meta (Facebook/Instagram) — advertising and remarketing
• Google Ads — advertising and remarketing

Each of these services has their own privacy policy governing how they handle your data.

6. Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic. You can disable cookies through your browser settings at any time, however this may affect the functionality of the website.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services and meet our legal obligations. Once your information is no longer required, it is securely deleted.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Withdraw consent for us to use your information at any time

To exercise any of these rights, please contact us using the details below.

9. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet is completely secure.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.